Fotoware vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Fotoware offers fewer features (28 vs 98) and more integrations (5 vs 4). Starting price: Fotoware at Contact Sales vs Vivantio at $49/mo. Fotoware has 28 unique features while Vivantio has 98 unique features, with 0 features in common.
| Fotoware | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 28 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 5 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Fotoware | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Automation |
Asset Management (1 vs 10)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| Version Control |
Automation (4 vs 12)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Automated File Processing | ||
| Automated Workflows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Macros & Workflow Automation | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Trigger-Based Automation |
CRM (0 vs 5)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Collaboration & Review |
Communication (0 vs 5)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Industry-Specific Solutions | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Fotoware | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Fotoware | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
File Management (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Multi-Source File Access |
ITSM (0 vs 2)
| Feature | Fotoware | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Image Editing (2 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Auto Levels & Contrast | ||
| Image Editing |
Image Management (2 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Culling & Selection | ||
| RAW Image Support |
Infrastructure (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Cloud-Based Solution |
Integration (4 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| E-commerce Integration | ||
| ODBC Connections | ||
| Photoshop Integration | ||
| XMP Compatibility |
Knowledge Base (0 vs 10)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Marketing (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Brand Asset Management |
Media Management (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Video Playback |
Metadata Management (3 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Batch Metadata Tagging | ||
| Controlled Vocabulary Support | ||
| Customizable Metadata Editors |
Preservation (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Digital Preservation |
Reporting (0 vs 14)
| Feature | Fotoware | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search & Discovery (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Powerful Search & Metadata |
Security (1 vs 1)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Evidence Management | ||
| Multiple IdP |
Storage (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Offline Media Storage |
Task Management (0 vs 1)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (1 vs 0)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Keyboard Shortcuts |
Vendor Management (0 vs 1)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Fotoware | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Fotoware (28)
AI-Powered Automation
Version Control
Automated File Processing
Automated Workflows
Macros & Workflow Automation
Trigger-Based Automation
Collaboration & Review
Industry-Specific Solutions
Multi-Source File Access
Auto Levels & Contrast
Image Editing
Culling & Selection
RAW Image Support
Cloud-Based Solution
E-commerce Integration
ODBC Connections
Photoshop Integration
XMP Compatibility
Brand Asset Management
Video Playback
+ 8 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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