Flow XO vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Flow XO offers fewer features (26 vs 70) and fewer integrations (10 vs 14). Both start at $25/mo. Flow XO has 26 unique features while Hiver has 70 unique features, with 0 features in common.
| Flow XO | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 26 | 70 |
| AI-Powered Features | 5 | 14 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 14 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 75% | 95% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| AI Credits | ||
| AI-Powered Chatbot Personas | ||
| Intent Detection | ||
| Sentiment Detection |
Analytics (1 vs 8)
| Feature | Flow XO | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Conversation Logs | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Flow XO | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (2 vs 12)
| Feature | Flow XO | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| No-Code Workflow Builder | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Scheduling Automation | ||
| Skill-based Routing |
Channels (0 vs 4)
| Feature | Flow XO | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | Flow XO | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts | ||
| Team Collaboration |
Customer Engagement (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Virtual Welcome Mat |
Customer Support (2 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Answer Simple Questions | ||
| Live Chat Handoff |
Customization (2 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Custom Bot Persona Creation | ||
| Remove Messenger Branding |
Data Management (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| User Data Export |
Engagement (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Light-hearted Entertainment |
Hiver AI (0 vs 13)
| Feature | Flow XO | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| CRM Integration | ||
| Multi-Channel Deployment |
Knowledge Management (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Knowledge Base Sync |
Lead Qualification (2 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Gather Information | ||
| Pre-filter Leads |
Payments (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Accept Payments |
Professional Services (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Custom Development Services |
Quality Assurance (1 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Response Testing and Optimization |
Sales (2 vs 0)
| Feature | Flow XO | Hiver |
|---|---|---|
| Demo Scheduling Widget | ||
| Lead Qualification Templates |
Security (0 vs 2)
| Feature | Flow XO | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Flow XO | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (1 vs 3)
| Feature | Flow XO | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance | ||
| Priority Support |
Team Management (0 vs 4)
| Feature | Flow XO | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Flow XO | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Flow XO (26)
AI Credits
AI-Powered Chatbot Personas
Intent Detection
Sentiment Detection
Conversation Logs
No-Code Workflow Builder
Scheduling Automation
Team Collaboration
Virtual Welcome Mat
Answer Simple Questions
Live Chat Handoff
Custom Bot Persona Creation
Remove Messenger Branding
User Data Export
Light-hearted Entertainment
CRM Integration
Multi-Channel Deployment
Knowledge Base Sync
Gather Information
Pre-filter Leads
+ 6 more unique features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
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