Fireflies.ai vs Service Autopilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Fireflies.ai offers more features (71 vs 31) and more integrations (17 vs 4). Starting price: Fireflies.ai at $18/mo vs Service Autopilot at $49/mo. Fireflies.ai has 70 unique features while Service Autopilot has 30 unique features, with 1 features in common.
| Fireflies.ai | Service Autopilot | |
|---|---|---|
| Category | Productivity | Productivity |
| Total Features | 71 | 31 |
| AI-Powered Features | 42 | 0 |
| Starting Price | $18/mo | $49/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 17 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI Assistant (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AskFred - AI Assistant | ||
| Personal Assistant | ||
| Talk to Fireflies |
AI Automation (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Apps Marketplace | ||
| AI Teammates | ||
| Voice Agents |
AI Integration (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Fireflies MCP Server |
AI Summarization (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Summaries |
Administration (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Super Admin Role |
Analytics (8 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Conversation Intelligence | ||
| Insights Feed | ||
| Key Topics Detection | ||
| Question Detection | ||
| Sentiment Analysis | ||
| Speaker Talk-time Analytics | ||
| Team Analytics | ||
| Topic Trackers |
Asset Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Asset Tracking |
Automation (1 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Automations | ||
| Marketplace Access | ||
| Rules Engine |
Billing (2 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Credits System | ||
| Integrated Payments | ||
| Invoice Payments | ||
| Invoicing |
Business Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Multi-Location Management |
CRM (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Customer and Lead Management |
Collaboration (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Comments & Bookmarks | ||
| User Groups |
Communication (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Email Template Builder | ||
| Two-Way Texting |
Compliance (4 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| BAA (Business Associate Agreement) | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| SOC 2 Type II Compliance |
Configuration (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Transcript and Summary Only Mode |
Contact Management (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Contacts Management |
Customer Experience (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| 5-Star Ratings and Feedback | ||
| Client Portal |
Desktop (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Desktop App |
Documentation (2 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Edit Transcript | ||
| Expand Summary Notes | ||
| Job Notes and Pictures |
Export (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Download Meetings |
Financial Management (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Expense Tracking | ||
| Job Costing and Analysis |
Industry-Specific (9 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Engineering AI Apps | ||
| Finance AI Apps | ||
| Healthcare AI Apps | ||
| Marketing AI Apps | ||
| Media & Podcasting AI Apps | ||
| Recruiting AI Apps | ||
| Sales AI Apps | ||
| User Research AI Apps | ||
| Venture Capital AI Apps |
Integration (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Chrome Extension | ||
| Dialers & API Integration |
Inventory Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Chemical Tracking |
Management (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Bulk Delete |
Mapping (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Smart Maps |
Marketing (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Pre-Built Marketing Campaigns |
Meeting Preparation (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Meeting Prep |
Mobile (1 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Mobile App |
Organization (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Channels |
Playback (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Playback Speed Control |
Real-time Assistance (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Live Assist | ||
| Live Transcriptions | ||
| Real-time Notes |
Recording & Transcription (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Notetaker Bot |
Reporting (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Customized Reporting | ||
| Productivity Dashboard |
Sales (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Job Proposals | ||
| Professional Quotes |
Scheduling (0 vs 4)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Multi-Day Job Management | ||
| Route Optimization | ||
| Scheduling and Dispatching | ||
| Snow Dispatch |
Search & Analysis (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Meeting Search | ||
| Smart Search |
Security (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| End-to-End Encryption | ||
| Private Storage |
Security & Administration (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Custom Data Retention | ||
| SCIM | ||
| SSO (Single Sign-On) |
Security & Privacy (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Zero Data Retention |
Sharing (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Soundbites |
Support (3 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Onboarding & Training Specialists | ||
| Onboarding Program |
Task Management (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Task Detection | ||
| Tasks Management |
Team Management (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Employee Tracking | ||
| GPS Tracking |
Training (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Field Services Academy | ||
| Interactive Learning Content |
Transcription (5 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Audio & Video File Support | ||
| Auto-Language Detection | ||
| High Quality Transcription | ||
| Multi-language Mode | ||
| Speaker Recognition |
Unique Features
Only in Fireflies.ai (70)
Super Admin Role
AskFred - AI Assistant
Personal Assistant
Talk to Fireflies
AI Apps Marketplace
AI Teammates
Voice Agents
Fireflies MCP Server
AI Summaries
Conversation Intelligence
Insights Feed
Key Topics Detection
Question Detection
Sentiment Analysis
Speaker Talk-time Analytics
Team Analytics
Topic Trackers
Rules Engine
AI Credits System
Invoice Payments
+ 50 more unique features
Only in Service Autopilot (30)
Asset Tracking
Automations
Marketplace Access
Integrated Payments
Invoicing
Multi-Location Management
Email Template Builder
Two-Way Texting
Customer and Lead Management
5-Star Ratings and Feedback
Client Portal
Job Notes and Pictures
Expense Tracking
Job Costing and Analysis
Chemical Tracking
Smart Maps
Pre-Built Marketing Campaigns
Customized Reporting
Productivity Dashboard
Job Proposals
+ 10 more unique features
View Fireflies.ai details View Service Autopilot details Fireflies.ai alternatives Service Autopilot alternatives
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