Filecamp vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Filecamp offers fewer features (40 vs 98) and fewer integrations (0 vs 4). Starting price: Filecamp at $29/mo vs Vivantio at $49/mo. Filecamp has 40 unique features while Vivantio has 98 unique features, with 0 features in common.
| Filecamp | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 98 |
| AI-Powered Features | 2 | 10 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Filecamp | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI/Automation (2 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Auto Tags | ||
| Bulk Auto Tags |
Asset Management (4 vs 10)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Expiration | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Flexible Downloads | ||
| Impact Maps | ||
| Keywords/Metadata Editor | ||
| Trash |
Asset Organization (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Media Library Software |
Automation (0 vs 12)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Branding (6 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Brand Guidelines | ||
| Branded Login Page | ||
| Custom Branding | ||
| Custom Domain | ||
| Multiple Themes | ||
| White Label |
CRM (0 vs 5)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (5 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Commenting | ||
| File Sharing & Distribution | ||
| Online Proofing & Approval | ||
| Request File Links | ||
| Version Control |
Communication (0 vs 5)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Content (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Custom Pages |
Customer Portal (0 vs 11)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Filecamp | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Filecamp | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Flexibility (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Scaleable Plans |
ITSM (0 vs 2)
| Feature | Filecamp | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (2 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Cloud-based SaaS | ||
| Free Bandwidth |
Integration (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| WebDAV Access |
Knowledge Base (0 vs 10)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Notifications (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Message Notifications |
Organization (3 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Collections | ||
| Favorites | ||
| Labels |
Reporting (0 vs 14)
| Feature | Filecamp | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Powerful Search & Tagging |
Security (5 vs 1)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Audit Trail | ||
| Click-on Agreements | ||
| Custom SSL Certificate | ||
| Granular Access Control | ||
| Multiple IdP | ||
| Security & Encryption |
Sharing (1 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Shared Links |
Support (2 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| 24/7 Support | ||
| Email Support |
Task Management (0 vs 1)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Configurable Ticket Types |
UI/UX (2 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Custom Thumbnails | ||
| Drag-and-Drop Uploads |
User Management (2 vs 0)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Access Requests | ||
| Unlimited Users |
Vendor Management (0 vs 1)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Filecamp | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Filecamp (40)
Auto Tags
Bulk Auto Tags
Asset Expiration
Flexible Downloads
Keywords/Metadata Editor
Trash
Media Library Software
Brand Guidelines
Branded Login Page
Custom Branding
Custom Domain
Multiple Themes
White Label
Commenting
File Sharing & Distribution
Online Proofing & Approval
Request File Links
Version Control
Custom Pages
Scaleable Plans
+ 20 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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