Extensis Connect + Insight vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Extensis Connect + Insight offers fewer features (12 vs 98) and fewer integrations (2 vs 4). Starting price: Extensis Connect + Insight at Contact Sales vs Vivantio at $49/mo. Extensis Connect + Insight has 12 unique features while Vivantio has 98 unique features, with 0 features in common.
| Extensis Connect + Insight | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 12 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 2 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (2 vs 10)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Creative Asset Management | ||
| Customizable Asset Layout | ||
| Font Management | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Font Auto-Activation | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Team Collaboration Tools |
Communication (0 vs 5)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance & Reporting (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| License Compliance Reporting |
Configuration (0 vs 3)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Font Library (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Monotype Fonts Library Access |
Functionality (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Web Projects Support |
ITSM (0 vs 2)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Implementation (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Customized Implementation Plans |
Integration (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Adobe Creative Cloud Integration |
Knowledge Base (0 vs 10)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (1 vs 14)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| User and Asset Usage Reports | ||
| Wallboards |
Risk Management (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Project Risk Scanning |
Security (0 vs 1)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Multiple IdP |
Support (1 vs 0)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Dedicated Customer Success Manager |
Task Management (0 vs 1)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Extensis Connect + Insight | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Extensis Connect + Insight (12)
Creative Asset Management
Font Management
Font Auto-Activation
Team Collaboration Tools
License Compliance Reporting
Monotype Fonts Library Access
Web Projects Support
Customized Implementation Plans
Adobe Creative Cloud Integration
User and Asset Usage Reports
Project Risk Scanning
Dedicated Customer Success Manager
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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