Extensis Connect + Insight vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Extensis Connect + Insight offers fewer features (12 vs 61) and fewer integrations (2 vs 11). Starting price: Extensis Connect + Insight at Contact Sales vs Jira Service Management at $20/mo. Extensis Connect + Insight has 12 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Extensis Connect + Insight | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 12 | 61 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 2 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (2 vs 4)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Creative Asset Management | ||
| Font Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Font Auto-Activation | ||
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration | ||
| Team Collaboration Tools |
Communication (0 vs 2)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance & Reporting (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| License Compliance Reporting |
Core ITSM (0 vs 6)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Font Library (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Monotype Fonts Library Access |
Functionality (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Web Projects Support |
Implementation (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Customized Implementation Plans |
Incident Management (0 vs 9)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (1 vs 5)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Adobe Creative Cloud Integration | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Mobile App |
Platform (0 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (1 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Default and Customizable Reports | ||
| User and Asset Usage Reports |
Request Management (0 vs 2)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Risk Management (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Project Risk Scanning |
Security (0 vs 3)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Support (1 vs 0)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| Dedicated Customer Success Manager |
Templates (0 vs 1)
| Feature | Extensis Connect + Insight | Jira Service Management |
|---|---|---|
| ESM Templates |
Unique Features
Only in Extensis Connect + Insight (12)
Creative Asset Management
Font Management
Font Auto-Activation
Team Collaboration Tools
License Compliance Reporting
Monotype Fonts Library Access
Web Projects Support
Customized Implementation Plans
Adobe Creative Cloud Integration
User and Asset Usage Reports
Project Risk Scanning
Dedicated Customer Success Manager
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
View Extensis Connect + Insight details View Jira Service Management details Extensis Connect + Insight alternatives Jira Service Management alternatives
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