Bonterra vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Bonterra offers fewer features (10 vs 98) and more integrations (13 vs 4). Starting price: Bonterra at Contact Sales vs Vivantio at $49/mo. Bonterra has 10 unique features while Vivantio has 98 unique features, with 0 features in common.
| Bonterra | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 10 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 13 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 45% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Bonterra | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Bonterra Que - Agentic AI |
Asset Management (0 vs 10)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
CSR Management (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| CSR and Grantmaking Tools |
Case Management (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Case Management |
Communication (0 vs 5)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Data Centralization |
Developer (0 vs 2)
| Feature | Bonterra | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Donor Management (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Donor Management |
Feedback (0 vs 3)
| Feature | Bonterra | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Fundraising (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Fundraising Tools |
Grantmaking (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Grants Management |
ITSM (0 vs 2)
| Feature | Bonterra | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Measurement (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Shared Measurement |
Reporting (1 vs 14)
| Feature | Bonterra | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Impact Measurement and Reporting | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Third Party Management |
Volunteer Management (1 vs 0)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Volunteer Management |
Workspace (0 vs 4)
| Feature | Bonterra | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Bonterra (10)
Bonterra Que - Agentic AI
Case Management
CSR and Grantmaking Tools
Data Centralization
Donor Management
Fundraising Tools
Grants Management
Shared Measurement
Impact Measurement and Reporting
Volunteer Management
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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