EasyVista vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
EasyVista offers fewer features (15 vs 98) and fewer integrations (0 vs 4). Starting price: EasyVista at Contact Sales vs Vivantio at $49/mo. EasyVista has 15 unique features while Vivantio has 98 unique features, with 0 features in common.
| EasyVista | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 15 | 98 |
| AI-Powered Features | 7 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | EasyVista | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Conversational Capabilities | ||
| Intelligent Insights | ||
| LLM-Based Automation |
Asset Management (1 vs 10)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Discovery & Inventory | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Orchestration & Automation | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Platform (2 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Service Management | ||
| Unified Platform |
Cost Management (1 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| TCO Reduction |
Customer Portal (0 vs 11)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | EasyVista | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | EasyVista | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | EasyVista | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Implementation (1 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| No-Code Implementation |
Knowledge Base (0 vs 10)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Licensing (1 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Flexible Licensing |
Migration (1 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Legacy ITSM Migration |
Monitoring (2 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Digital Experience Monitoring | ||
| IT Infrastructure Monitoring |
Reporting (0 vs 14)
| Feature | EasyVista | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Multiple IdP |
Support (2 vs 0)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Customer Experience Manager Support | ||
| Remote Support |
Task Management (0 vs 1)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | EasyVista | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in EasyVista (15)
Conversational Capabilities
Intelligent Insights
LLM-Based Automation
Discovery & Inventory
Orchestration & Automation
Service Management
Unified Platform
TCO Reduction
No-Code Implementation
Flexible Licensing
Legacy ITSM Migration
Digital Experience Monitoring
IT Infrastructure Monitoring
Customer Experience Manager Support
Remote Support
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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