KeyShot DAM vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
KeyShot DAM offers fewer features (35 vs 98) and more integrations (8 vs 4). Starting price: KeyShot DAM at Contact Sales vs Vivantio at $49/mo. KeyShot DAM has 35 unique features while Vivantio has 98 unique features, with 0 features in common.
| KeyShot DAM | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 35 | 98 |
| AI-Powered Features | 7 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 8 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (5 vs 7)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Background Removal and Replacement | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Facial Recognition Tagging | ||
| AI Image Optimization | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI Text Generation | ||
| AI-Powered Auto Tagging |
Asset Management (5 vs 10)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Lifecycle Tracking | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Synchronization | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Format Conversion | ||
| Impact Maps | ||
| Single Source of Truth | ||
| Version Control |
Asset Organization (3 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Automated Metadata Tagging | ||
| Connect and Track Related Assets | ||
| Custom Taxonomy Support |
Automation (1 vs 12)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Customizable Automated Workflows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Collaborative Tools |
Communication (0 vs 5)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (2 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Automated Compliance Workflows | ||
| GDPR Compliance Support |
Configuration (0 vs 3)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| Tailored Solutions |
Developer (0 vs 2)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Distribution (2 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Multi-Channel Asset Distribution | ||
| Real-Time Distribution |
Feedback (0 vs 3)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (2 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Future-Proof Infrastructure | ||
| Scalable Infrastructure |
Integration (1 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| E-Commerce Integration |
Knowledge Base (0 vs 10)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (1 vs 14)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Comprehensive Analytics | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (2 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Advanced Filtering | ||
| Full Text Search |
Security (4 vs 1)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Detailed Audit Trails | ||
| Multiple IdP | ||
| Role-Based Access Control | ||
| Secure External Sharing | ||
| Use Rights Management |
Task Management (0 vs 1)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (4 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Clean Modern Interface | ||
| Customizable Dashboards | ||
| Drag-and-Drop Functionality | ||
| Mobile-Friendly Access |
Vendor Management (0 vs 1)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Third Party Management |
Visualization (1 vs 0)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| 3D Asset Previewer |
Workspace (0 vs 4)
| Feature | KeyShot DAM | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in KeyShot DAM (35)
AI Background Removal and Replacement
AI Facial Recognition Tagging
AI Image Optimization
AI Text Generation
AI-Powered Auto Tagging
Asset Lifecycle Tracking
Asset Synchronization
Format Conversion
Single Source of Truth
Version Control
Automated Metadata Tagging
Connect and Track Related Assets
Custom Taxonomy Support
Customizable Automated Workflows
Collaborative Tools
Automated Compliance Workflows
GDPR Compliance Support
Tailored Solutions
Multi-Channel Asset Distribution
Real-Time Distribution
+ 15 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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