Salesforce Service Cloud vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesforce Service Cloud offers fewer features (34 vs 75) and fewer integrations (4 vs 10). Starting price: Salesforce Service Cloud at $25/mo vs Freshsales at $9/mo. Salesforce Service Cloud has 33 unique features while Freshsales has 74 unique features, with 1 features in common.
| Salesforce Service Cloud | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 34 | 75 |
| AI-Powered Features | 4 | 11 |
| Starting Price | $25/mo | $9/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 4 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (2 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| AI-Powered Chatbots | ||
| Artificial Intelligence | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (0 vs 6)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 5)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Automation | ||
| Basic Workflows | ||
| Chatbots | ||
| Customer Service Automation | ||
| Intelligent Workflows | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Commerce (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Secure Payment Links and E-Commerce Storefront |
Communication (2 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contact Center | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Enhanced Real-Time Chat | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Community (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Community Cloud Integration |
Context (0 vs 5)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Management (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Single View of Customer |
Customization (1 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Greater Customization and Automation | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Field Service (3 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Field Service Management | ||
| Real-Time Assistance | ||
| Scheduling and Dispatching |
Integrations (1 vs 3)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| API Access | ||
| AppExchange Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (2 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Dynamic Email Marketing | ||
| Forms and Analytics |
Marketing Automation (0 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (1 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Mobile Worker Excellence | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (1 vs 2)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| CPQ License | ||
| Macros | ||
| Task Management |
Reporting (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Customizable Reports and Dashboards |
Routing (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Skills-Based Routing |
Sales (4 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Lead Routing | ||
| Sales Flows | ||
| Sales Forecasting | ||
| Sales Quoting |
Self-Service (3 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Knowledge Base | ||
| Self-Service Help Center | ||
| Service Portal |
Support (2 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| 24/7/365 Support | ||
| Premier Support |
Ticket Management (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Email to Case Management |
Tracking (1 vs 0)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Milestone Tracking |
Unique Features
Only in Salesforce Service Cloud (33)
AI-Powered Chatbots
Artificial Intelligence
Automation
Chatbots
Customer Service Automation
Intelligent Workflows
Workflow Automation
Secure Payment Links and E-Commerce Storefront
Contact Center
Enhanced Real-Time Chat
Community Cloud Integration
Single View of Customer
Greater Customization and Automation
Field Service Management
Real-Time Assistance
Scheduling and Dispatching
AppExchange Access
Dynamic Email Marketing
Forms and Analytics
Mobile Worker Excellence
+ 13 more unique features
Only in Freshsales (74)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 54 more unique features
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