Salesforce Service Cloud vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesforce Service Cloud offers fewer features (0 vs 75) and fewer integrations (0 vs 10). Starting price: Salesforce Service Cloud at $25/mo vs Freshsales at $9/mo. Salesforce Service Cloud has 0 unique features while Freshsales has 75 unique features, with 0 features in common.
| Salesforce Service Cloud | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 0 | 75 |
| AI-Powered Features | 0 | 11 |
| Starting Price | $25/mo | $9/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 0 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (0 vs 6)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (0 vs 5)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Communication (0 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (0 vs 5)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (0 vs 11)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Integrations (0 vs 3)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (0 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (0 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (0 vs 2)
| Feature | Salesforce Service Cloud | Freshsales |
|---|---|---|
| CPQ License | ||
| Task Management |
Unique Features
Only in Salesforce Service Cloud (0)
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
View Salesforce Service Cloud details View Freshsales details Salesforce Service Cloud alternatives Freshsales alternatives
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