Daminion vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Daminion offers fewer features (71 vs 98) and more integrations (13 vs 4). Starting price: Daminion at Contact Sales vs Vivantio at $49/mo. Daminion has 71 unique features while Vivantio has 98 unique features, with 0 features in common.
| Daminion | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 13 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 75% | 90% |
Feature Comparison by Category
AI (4 vs 7)
| Feature | Daminion | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Driven Organization | ||
| Automatic AI Tagging | ||
| Automatic Metadata Tagging | ||
| Facial Recognition |
Asset Management (0 vs 10)
| Feature | Daminion | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (3 vs 12)
| Feature | Daminion | Vivantio |
|---|---|---|
| Auto-Import Folder | ||
| Auto-Rescan Folders | ||
| Automatic File Naming Rules | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Backup (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Automatic Metadata Backup |
CRM (0 vs 5)
| Feature | Daminion | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Version Control |
Communication (0 vs 5)
| Feature | Daminion | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| License Expiration Tracking |
Configuration (0 vs 3)
| Feature | Daminion | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Daminion | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Daminion | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Deployment (2 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Cloud Deployment Option | ||
| Local Deployment Option |
Developer (0 vs 2)
| Feature | Daminion | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Daminion | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Daminion | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Import (6 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Bulk Folder Import | ||
| CSV Import | ||
| Drag and Drop Uploading | ||
| File Reference Import | ||
| Import Filters | ||
| Photo Management Migration |
Import/Format Support (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| 100+ Media Format Support |
Infrastructure (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| PostgreSQL Database |
Integration (3 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Creative Application Integration | ||
| Creative Suite Integration | ||
| External System Integration |
Knowledge Base (0 vs 10)
| Feature | Daminion | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Metadata (5 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Automatic Metadata Syncing | ||
| Manual Metadata Reading/Writing | ||
| Metadata Support | ||
| Metadata Viewing | ||
| Metadata Writing |
Organization (15 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Asset Grouping | ||
| Batch Date-Time Shifting | ||
| Batch Tagging | ||
| Controlled Vocabulary | ||
| Custom Tags | ||
| File/Folder Management | ||
| GEO Tagging | ||
| Hierarchical Tags | ||
| Multiple Catalogs | ||
| Quick Tagging Tools | ||
| Related Assets Linking | ||
| Tag Import/Export | ||
| Tag Synonyms | ||
| Tag-Based Organization | ||
| Tray |
Reporting (3 vs 14)
| Feature | Daminion | Vivantio |
|---|---|---|
| Asset Usage Tracking | ||
| BI Integrations | ||
| Built-in BI | ||
| Catalog Analysis | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort |
Search (11 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| AND/OR/NOT Search Operators | ||
| Advanced Searches | ||
| Dominant Color Search | ||
| Duplicate Detection | ||
| Full Text Search | ||
| Internet Search | ||
| Keyword Search | ||
| Lock Filter Criteria | ||
| Saved Searches | ||
| Similar Image Finding | ||
| Simple Filtering |
Security (1 vs 1)
| Feature | Daminion | Vivantio |
|---|---|---|
| Granular Access Permissions | ||
| Multiple IdP |
Sharing (2 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| External Access | ||
| Login-Free Guest Access |
Storage (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Unlimited File Storage |
Task Management (0 vs 1)
| Feature | Daminion | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Daminion | Vivantio |
|---|---|---|
| Configurable Ticket Types |
UI (1 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Draggable Panels |
Vendor Management (0 vs 1)
| Feature | Daminion | Vivantio |
|---|---|---|
| Third Party Management |
View (6 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Fast Large Image Preview | ||
| Multiple Views | ||
| Quick Preview | ||
| Side-by-Side Comparison | ||
| Video Preview | ||
| Visual Previews |
Workflow (3 vs 0)
| Feature | Daminion | Vivantio |
|---|---|---|
| Tag Approval | ||
| Waiting Room | ||
| Workflow Automation |
Workspace (0 vs 4)
| Feature | Daminion | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Daminion (71)
AI-Driven Organization
Automatic AI Tagging
Automatic Metadata Tagging
Facial Recognition
Auto-Import Folder
Auto-Rescan Folders
Automatic File Naming Rules
Automatic Metadata Backup
Version Control
License Expiration Tracking
Cloud Deployment Option
Local Deployment Option
Bulk Folder Import
CSV Import
Drag and Drop Uploading
File Reference Import
Import Filters
Photo Management Migration
100+ Media Format Support
PostgreSQL Database
+ 51 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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