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Dameware vs Vivantio

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Dameware offers fewer features (32 vs 98) and more integrations (6 vs 4). Starting price: Dameware at Contact Sales vs Vivantio at $49/mo. Dameware has 32 unique features while Vivantio has 98 unique features, with 0 features in common.

DamewareVivantio
CategoryIT Service ManagementIT Service Management
Total Features3298
AI-Powered Features010
Starting PriceContact Sales$49/mo
Pricing Tiers01
Integrations64
Shared Features0
Shared Integrations0
Data Quality60%90%

Feature Comparison by Category

AI (0 vs 7)

FeatureDamewareVivantio
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor

Active Directory (2 vs 0)

FeatureDamewareVivantio
Active Directory Remote Management
Active Directory User Export Tool

Administration (1 vs 0)

FeatureDamewareVivantio
Command Line Integration

Asset Management (0 vs 10)

FeatureDamewareVivantio
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps

Automation (0 vs 12)

FeatureDamewareVivantio
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
Note Templates
Round Robin Assignment
Routing Rules
Sender Tracking
Skills-based Routing
Smart Actions
Template Action Types
Ticket Templates
Workflow Designer

CRM (0 vs 5)

FeatureDamewareVivantio
Client Alerts
Client Categories
Client Highlight Rules
Client Management / CRM
Client SLAs

Communication (0 vs 5)

FeatureDamewareVivantio
Email Signatures
Email Templates
Email Themes
Review / Reply / Forward
Rich Text History & Notes

Compatibility (3 vs 0)

FeatureDamewareVivantio
Mac Remote Access
Multi-Platform Support
Windows and Linux Remote Desktop

Configuration (0 vs 3)

FeatureDamewareVivantio
Email to Ticket Sender Rules
Out Of Office
Working Time Plans

Customer Portal (0 vs 11)

FeatureDamewareVivantio
Anonymous SSP Access
Guided Categories
HTML & CSS
Localization
Page Editor
Self Service Portal
Self Service Portal Instances
Self Service Roles
Service Catalog
Theme Editor
Ticket Deflection

Customization (0 vs 6)

FeatureDamewareVivantio
Cascading Custom Forms and Fields
Conditional Custom Forms
Conditional Custom Forms and Fields
Custom Forms & Fields
Linked Custom Fields
Multiline Custom Forms

Deployment (2 vs 0)

FeatureDamewareVivantio
Automatic Agent Deployment
Flexible Deployment Options

Developer (0 vs 2)

FeatureDamewareVivantio
JavaScript Support
oData Support

Feedback (0 vs 3)

FeatureDamewareVivantio
NPS/CSAT Surveys
Sentiment Surveys
Surveys

ITSM (0 vs 2)

FeatureDamewareVivantio
ITSM / ITIL Support
Service Level Management

Integration (1 vs 0)

FeatureDamewareVivantio
SolarWinds Web Help Desk Integration

Knowledge Base (0 vs 10)

FeatureDamewareVivantio
Article Creation on Ticket Closure
Article Expiry
Article Templates
Article Themes
Customer Knowledge Base Feedback
Customizable Article Layout
Knowledge Base
Knowledge Base Segregation
Knowledge Management
Link Tickets to Articles

Management (2 vs 0)

FeatureDamewareVivantio
Centralized Management
Group Policy Management

Mobile (3 vs 0)

FeatureDamewareVivantio
Mobile App for Android and iPhone
Mobile Remote Desktop
iOS Device Remote Access

Monitoring (1 vs 0)

FeatureDamewareVivantio
Remote Monitoring and Alerting

Remote Access (6 vs 0)

FeatureDamewareVivantio
Multiple Monitors Support
Proxy Feature
Remote Desktop Screen Sharing
Remote Desktop Software
Remote Desktop Viewer
Web-Based Remote Desktop

Remote Management (3 vs 0)

FeatureDamewareVivantio
Access Registry Remotely
Intel vPro AMT Support
Remote Printing

Reporting (2 vs 14)

FeatureDamewareVivantio
BI Integrations
Built-in BI
Connection Reports
Customer Portal Reports
Data Builder
Live Dashboards
Managed Data Warehouse
Quick Reports
Report Builder
Report Catalog
Reporting Engine
Scheduled Reports
Self Service Dashboards
Self Service Reports
Track Effort

Security (4 vs 1)

FeatureDamewareVivantio
Multi-Factor Authentication
Multiple IdP
Secure RDP Over Internet
Secure Remote Access
Smart Card Support

Support (1 vs 0)

FeatureDamewareVivantio
On-Demand Remote Support

Task Management (0 vs 1)

FeatureDamewareVivantio
Task Management

Ticketing (1 vs 1)

FeatureDamewareVivantio
Configurable Ticket Types
In-House Ticketing System

Vendor Management (0 vs 1)

FeatureDamewareVivantio
Third Party Management

Workspace (0 vs 4)

FeatureDamewareVivantio
Customizable Columns
Multi-line Detail Screens
Personalized Workspaces
Watch List

Unique Features

Only in Dameware (32)

Active Directory Remote Management
Active Directory User Export Tool
Command Line Integration
Mac Remote Access
Multi-Platform Support
Windows and Linux Remote Desktop
Automatic Agent Deployment
Flexible Deployment Options
SolarWinds Web Help Desk Integration
Centralized Management
Group Policy Management
iOS Device Remote Access
Mobile App for Android and iPhone
Mobile Remote Desktop
Remote Monitoring and Alerting
Multiple Monitors Support
Proxy Feature
Remote Desktop Screen Sharing
Remote Desktop Software
Remote Desktop Viewer

+ 12 more unique features

Only in Vivantio (98)

AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing

+ 78 more unique features

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