Dameware vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dameware offers fewer features (32 vs 61) and fewer integrations (6 vs 11). Starting price: Dameware at Contact Sales vs Jira Service Management at $20/mo. Dameware has 32 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Dameware | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 32 | 61 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 6 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Active Directory (2 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Active Directory Remote Management | ||
| Active Directory User Export Tool |
Administration (1 vs 2)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Command Line Integration | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (0 vs 4)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compatibility (3 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Mac Remote Access | ||
| Multi-Platform Support | ||
| Windows and Linux Remote Desktop |
Core ITSM (0 vs 6)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Deployment (2 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Automatic Agent Deployment | ||
| Flexible Deployment Options |
Incident Management (0 vs 9)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (1 vs 5)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs | ||
| SolarWinds Web Help Desk Integration |
Knowledge Management (0 vs 3)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Multi-language Support |
Management (2 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Centralized Management | ||
| Group Policy Management |
Mobile (3 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Mobile App | ||
| Mobile App for Android and iPhone | ||
| Mobile Remote Desktop | ||
| iOS Device Remote Access |
Monitoring (1 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Remote Monitoring and Alerting |
Platform (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Service Collection |
Remote Access (6 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Multiple Monitors Support | ||
| Proxy Feature | ||
| Remote Desktop Screen Sharing | ||
| Remote Desktop Software | ||
| Remote Desktop Viewer | ||
| Web-Based Remote Desktop |
Remote Management (3 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Access Registry Remotely | ||
| Intel vPro AMT Support | ||
| Remote Printing |
Reporting (2 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Connection Reports | ||
| Default and Customizable Reports | ||
| Reporting Engine |
Request Management (0 vs 2)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (4 vs 3)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-Factor Authentication | ||
| Multi-region Data Residency | ||
| Secure RDP Over Internet | ||
| Secure Remote Access | ||
| Smart Card Support |
Support (1 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| On-Demand Remote Support |
Templates (0 vs 1)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| ESM Templates |
Ticketing (1 vs 0)
| Feature | Dameware | Jira Service Management |
|---|---|---|
| In-House Ticketing System |
Unique Features
Only in Dameware (32)
Active Directory Remote Management
Active Directory User Export Tool
Command Line Integration
Mac Remote Access
Multi-Platform Support
Windows and Linux Remote Desktop
Automatic Agent Deployment
Flexible Deployment Options
SolarWinds Web Help Desk Integration
Centralized Management
Group Policy Management
iOS Device Remote Access
Mobile App for Android and iPhone
Mobile Remote Desktop
Remote Monitoring and Alerting
Multiple Monitors Support
Proxy Feature
Remote Desktop Screen Sharing
Remote Desktop Software
Remote Desktop Viewer
+ 12 more unique features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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