Convoso vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Convoso offers fewer features (14 vs 70) and fewer integrations (5 vs 14). Starting price: Convoso at Contact Sales vs Hiver at $25/mo. Convoso has 14 unique features while Hiver has 70 unique features, with 0 features in common.
| Convoso | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 14 | 70 |
| AI-Powered Features | 6 | 14 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 5 | 14 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Convoso Ignite | ||
| Voicemail Detection |
Agent Tools (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Dynamic Scripting |
Analytics (0 vs 8)
| Feature | Convoso | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Convoso | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (1 vs 12)
| Feature | Convoso | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Workflow Automation |
Channels (0 vs 4)
| Feature | Convoso | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Convoso | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Compliance Tools |
Compliance & Reputation (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Caller ID Reputation Management |
Dialing (2 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Power Dialing | ||
| Predictive Dialing |
Hiver AI (0 vs 13)
| Feature | Convoso | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Open API |
Lead Management (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Smart Lead Management |
Monitoring (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Real-Time Monitoring |
Omnichannel (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Omnichannel Capabilities |
Reporting & Analytics (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Reporting and Analytics |
Sales Operations (1 vs 0)
| Feature | Convoso | Hiver |
|---|---|---|
| Inbound + Outbound Sales Tools |
Security (0 vs 2)
| Feature | Convoso | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Convoso | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Convoso | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Convoso | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Convoso | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Convoso (14)
Dynamic Scripting
Convoso Ignite
Voicemail Detection
Workflow Automation
Compliance Tools
Caller ID Reputation Management
Power Dialing
Predictive Dialing
Open API
Smart Lead Management
Real-Time Monitoring
Omnichannel Capabilities
Reporting and Analytics
Inbound + Outbound Sales Tools
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
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