ConnectWise vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ConnectWise offers fewer features (0 vs 61) and fewer integrations (0 vs 11). Starting price: ConnectWise at Contact Sales vs Jira Service Management at $20/mo. ConnectWise has 0 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| ConnectWise | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 0 | 61 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (0 vs 4)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (0 vs 6)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Incident Management (0 vs 9)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (0 vs 5)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Mobile App |
Platform (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (0 vs 3)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Templates (0 vs 1)
| Feature | ConnectWise | Jira Service Management |
|---|---|---|
| ESM Templates |
Unique Features
Only in ConnectWise (0)
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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