Ivanti Neurons vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ivanti Neurons offers fewer features (17 vs 61) and fewer integrations (0 vs 11). Starting price: Ivanti Neurons at Contact Sales vs Jira Service Management at $20/mo. Ivanti Neurons has 17 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Ivanti Neurons | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 61 |
| AI-Powered Features | 7 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (1 vs 2)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Analytics and Insights | ||
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (1 vs 4)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| IT Asset Management (ITAM) | ||
| Service Dependency Management | ||
| Service Registry |
Automation (2 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| AI and Automation Workflows | ||
| Bot Library | ||
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Configuration (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Highly Configurable Interface |
Core ITSM (0 vs 6)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Development (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| No-Code Platform |
Endpoint Management (2 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Autonomous Endpoint Management | ||
| Endpoint Management and Security |
Incident Management (0 vs 9)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (0 vs 5)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Mobile App |
Patch Management (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Risk-Based Patch Prioritization |
Platform (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Risk Management (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Exposure Management |
Security (2 vs 3)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Network Security & Access Management | ||
| Zero Trust Security Approach |
Service Management (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| IT Service Management (ITSM) |
Templates (0 vs 1)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| ESM Templates |
User Experience (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Digital Employee Experience (DEX) |
User Management (1 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| User and Agent Management |
Workflow Management (2 vs 0)
| Feature | Ivanti Neurons | Jira Service Management |
|---|---|---|
| Connected Workflows | ||
| Visual Workflow Builder |
Unique Features
Only in Ivanti Neurons (17)
Analytics and Insights
IT Asset Management (ITAM)
AI and Automation Workflows
Bot Library
Highly Configurable Interface
No-Code Platform
Autonomous Endpoint Management
Endpoint Management and Security
Risk-Based Patch Prioritization
Exposure Management
Network Security & Access Management
Zero Trust Security Approach
IT Service Management (ITSM)
Digital Employee Experience (DEX)
User and Agent Management
Connected Workflows
Visual Workflow Builder
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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