Chatfuel vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatfuel offers fewer features (48 vs 70) and fewer integrations (9 vs 14). Starting price: Chatfuel at $23.99/mo vs Hiver at $25/mo. Chatfuel has 45 unique features while Hiver has 67 unique features, with 3 features in common.
| Chatfuel | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 48 | 70 |
| AI-Powered Features | 5 | 14 |
| Starting Price | $23.99/mo | $25/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 9 | 14 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| AI Appointment Booking | ||
| AI FAQ Answering | ||
| AI Lead Qualification | ||
| AI Order Placement | ||
| Chatbots |
Analytics (0 vs 8)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (10 vs 12)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Comments Auto-reply | ||
| Custom Objects | ||
| Facebook Automation | ||
| Flow Builder | ||
| Flow Triggering from Live Chat | ||
| Individual to Shared Inbox Automation | ||
| Instagram Automation | ||
| Keyword-based Automation | ||
| Load-balanced Assignment |
CRM (3 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Built-in CRM | ||
| Contact Attributes | ||
| Contact Management |
Channels (0 vs 4)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (4 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Direct Messages | ||
| Live Chat | ||
| Mobile Inbox App | ||
| Website Chat |
Customer Experience (3 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Feedback Collection | ||
| Order Tracking | ||
| Returns and Refunds Management |
Hiver AI (0 vs 13)
| Feature | Chatfuel | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Lead Generation (5 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Click-to-Chat Ads | ||
| Dynamic QR Codes | ||
| Messenger Links | ||
| WhatsApp Capture Popup | ||
| WhatsApp Chat Button |
Marketing (5 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Audience Segmentation | ||
| Broadcasts | ||
| New Product Launch Campaigns | ||
| Promotions | ||
| Segmentation |
Notifications (1 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Appointment Notifications |
Sales (3 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Cross-sell & Upsell | ||
| Product Recommendations | ||
| Repeat Order Encouragement |
Security (1 vs 2)
| Feature | Chatfuel | Hiver |
|---|---|---|
| GDPR Compliance | ||
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Services (1 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Custom Bot Building |
Support (2 vs 3)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Additional Success Services | ||
| Complaint Management | ||
| Custom Build Hours | ||
| Customer Support | ||
| Onboarding Assistance |
Team Collaboration (2 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Agent Assignment | ||
| Shared Inbox |
Team Management (0 vs 4)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Tools (3 vs 0)
| Feature | Chatfuel | Hiver |
|---|---|---|
| Bot Templates | ||
| WhatsApp Link Generator | ||
| WhatsApp Website Button |
Unique Features
Only in Chatfuel (45)
AI Appointment Booking
AI FAQ Answering
AI Lead Qualification
AI Order Placement
Comments Auto-reply
Facebook Automation
Flow Builder
Flow Triggering from Live Chat
Instagram Automation
Keyword-based Automation
Reels Auto-reply
Story Auto-reply
TikTok Automation
WhatsApp Automation
Direct Messages
Mobile Inbox App
Website Chat
Built-in CRM
Contact Attributes
Contact Management
+ 25 more unique features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 47 more unique features
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