CELUM vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CELUM offers fewer features (26 vs 98). Starting price: CELUM at Contact Sales vs Vivantio at $49/mo. CELUM has 25 unique features while Vivantio has 97 unique features, with 1 features in common.
| CELUM | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 98 |
| AI-Powered Features | 5 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 4 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (5 vs 7)
| Feature | CELUM | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Content Tagging | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Localization | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Driven Visual Content Recommendations | ||
| Automatic Rights Management | ||
| CELUM AI |
Analytics (2 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Insights & Analytics | ||
| Personalized Content Analytics |
Asset Management (0 vs 10)
| Feature | CELUM | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | CELUM | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | CELUM | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (2 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Online Proofing | ||
| Visual Feedback |
Communication (0 vs 5)
| Feature | CELUM | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | CELUM | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Content Management (3 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Bulk Asset Processing | ||
| Metadata Management | ||
| Product Content Studio |
Core DAM (1 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| High-End Digital Asset Management |
Customer Portal (0 vs 11)
| Feature | CELUM | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | CELUM | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | CELUM | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | CELUM | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Frontend/UI (3 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| NovaUI | ||
| Page Builder | ||
| Portals - Tailored Audience Frontends |
ITSM (0 vs 2)
| Feature | CELUM | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integrations (6 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Adobe Creative Suite Integration | ||
| Application Integrations | ||
| Embeddable Content Experience Widgets | ||
| Headless Commerce Integration | ||
| Microsoft Office Integration | ||
| SharePoint Integration |
Knowledge Base (0 vs 10)
| Feature | CELUM | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Mobile App |
Reporting (0 vs 14)
| Feature | CELUM | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | CELUM | Vivantio |
|---|---|---|
| Multiple IdP |
Task Management (0 vs 1)
| Feature | CELUM | Vivantio |
|---|---|---|
| Task Management |
Templates (1 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Content Templates |
Ticketing (0 vs 1)
| Feature | CELUM | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | CELUM | Vivantio |
|---|---|---|
| Third Party Management |
Workflow (2 vs 0)
| Feature | CELUM | Vivantio |
|---|---|---|
| Content Workflows | ||
| Task Management |
Workspace (0 vs 4)
| Feature | CELUM | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in CELUM (25)
AI Content Tagging
AI Localization
AI-Driven Visual Content Recommendations
Automatic Rights Management
CELUM AI
Insights & Analytics
Personalized Content Analytics
Online Proofing
Visual Feedback
Bulk Asset Processing
Metadata Management
Product Content Studio
High-End Digital Asset Management
NovaUI
Page Builder
Portals - Tailored Audience Frontends
Adobe Creative Suite Integration
Application Integrations
Embeddable Content Experience Widgets
Headless Commerce Integration
+ 5 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
Want to build your own alternative to CELUM or Vivantio?
Analyze it with Reap