CaterTrax vs Request Tracker
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CaterTrax offers fewer features (0 vs 68) and fewer integrations (0 vs 7). Starting price: CaterTrax at Contact Sales vs Request Tracker at Free. CaterTrax has 0 unique features while Request Tracker has 68 unique features, with 0 features in common.
| CaterTrax | Request Tracker | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 0 | 68 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 0 | 2 |
| Integrations | 0 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 90% |
Feature Comparison by Category
Access Control (0 vs 3)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (0 vs 6)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Change Management |
Collaboration (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Ticket Locking |
Communication (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| GDPR Support |
Customer Communication (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (0 vs 5)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Data Export |
Email (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Rich Message Types |
Email Composer (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| WYSIWYG Editor |
Email Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Seamless Email Integration |
Extensibility (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| RT Extensions |
File Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Drag and Drop Attachments |
Hosting (0 vs 3)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Scalability |
Integration (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Knowledge Base / Articles |
Localization (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Multilingual UI |
Notifications (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Automatic Notifications |
Organization (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Reporting (0 vs 6)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| PGP and S/MIME Support |
Support Services (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (0 vs 1)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Time Tracking |
UI/UX (0 vs 3)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (0 vs 3)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (0 vs 2)
| Feature | CaterTrax | Request Tracker |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in CaterTrax (0)
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
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