Salesforce vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesforce offers fewer features (46 vs 51) and more integrations (25 vs 11). Starting price: Salesforce at $165/mo vs SugarCRM at $375/mo. Salesforce has 45 unique features while SugarCRM has 50 unique features, with 1 features in common.
| Salesforce | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 46 | 51 |
| AI-Powered Features | 7 | 7 |
| Starting Price | $165/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 25 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (3 vs 6)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Account Intelligence | ||
| Chat & Chatbot | ||
| Chatbot Builder | ||
| Einstein AI | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Analytics (3 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Einstein Analytics | ||
| Forecasting | ||
| Reports and Dashboards |
Automation (2 vs 2)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Approval Process | ||
| Business Process Management | ||
| SugarBPM | ||
| Workflows and Automation |
CRM (3 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Activity Timeline | ||
| Multi-Currency Support | ||
| Multi-Language Support |
Collaboration (2 vs 1)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Collaboration Tools | ||
| Partner Portal |
Core CRM (0 vs 4)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Objects |
Data (0 vs 1)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (2 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Data Import/Export | ||
| Data Quality Rules |
Development (3 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Change Set Management | ||
| Code Coverage Analysis | ||
| Sandbox Environment |
E-commerce (1 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Commerce Cloud |
Integration (2 vs 6)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| API Access | ||
| DocuSign Connector | ||
| Email Integration | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (3 vs 6)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Account-Based Marketing | ||
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Templates | ||
| Landing Pages & Lead Forms | ||
| Marketing Cloud | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Mobility (1 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Mobile App |
Operations (3 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Expense Management | ||
| Field Service Scheduling | ||
| Time Tracking |
Project Management (0 vs 1)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (7 vs 7)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Contract Management | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Pipeline Management | ||
| Quote Management | ||
| Sales Cloud | ||
| Subscription Management | ||
| Territory Management |
Security (3 vs 1)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Data Encryption | ||
| Role-Based Access Control | ||
| Teams, Roles and Security |
Support (7 vs 0)
| Feature | Salesforce | SugarCRM |
|---|---|---|
| Community Portal | ||
| Knowledge Base | ||
| Live Chat | ||
| Omnichannel Routing | ||
| Service Cloud | ||
| Social Customer Service | ||
| Survey and Feedback |
Unique Features
Only in Salesforce (45)
Account Intelligence
Chatbot Builder
Einstein AI
Einstein Analytics
Forecasting
Reports and Dashboards
Approval Process
Workflows and Automation
Collaboration Tools
Partner Portal
Activity Timeline
Multi-Currency Support
Multi-Language Support
Custom Objects
Data Import/Export
Data Quality Rules
Change Set Management
Code Coverage Analysis
Sandbox Environment
Commerce Cloud
+ 25 more unique features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
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