Salesforce vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesforce offers fewer features (46 vs 75) and more integrations (25 vs 10). Starting price: Salesforce at $165/mo vs Freshsales at $9/mo. Salesforce has 40 unique features while Freshsales has 69 unique features, with 6 features in common.
| Salesforce | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 46 | 75 |
| AI-Powered Features | 7 | 11 |
| Starting Price | $165/mo | $9/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 25 | 10 |
| Shared Features | 6 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (3 vs 11)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Account Intelligence | ||
| Chatbot Builder | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Einstein AI | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (3 vs 6)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Einstein Analytics | ||
| Forecasting | ||
| Reports and Dashboards | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (2 vs 5)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Approval Process | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows and Automation | ||
| Workflows for Custom Modules |
CRM (3 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Multi-Currency Support | ||
| Multi-Language Support |
Collaboration (2 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Collaboration Tools | ||
| Partner Portal |
Communication (0 vs 11)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (0 vs 5)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (1 vs 11)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Objects | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (2 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Data Import/Export | ||
| Data Quality Rules |
Development (3 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Change Set Management | ||
| Code Coverage Analysis | ||
| Sandbox Environment |
E-commerce (1 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Commerce Cloud |
Integration (2 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| API Access | ||
| Email Integration |
Integrations (0 vs 3)
| Feature | Salesforce | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (3 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Account-Based Marketing | ||
| Email Templates | ||
| Marketing Cloud |
Marketing Automation (0 vs 7)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (0 vs 7)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Mobility (1 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Mobile App |
Operations (3 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Expense Management | ||
| Field Service Scheduling | ||
| Time Tracking |
Pipeline Management (0 vs 7)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (0 vs 2)
| Feature | Salesforce | Freshsales |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (7 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Contract Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Quote Management | ||
| Sales Cloud | ||
| Subscription Management | ||
| Territory Management |
Security (3 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Audit Trail | ||
| Data Encryption | ||
| Role-Based Access Control |
Support (7 vs 0)
| Feature | Salesforce | Freshsales |
|---|---|---|
| Community Portal | ||
| Knowledge Base | ||
| Live Chat | ||
| Omnichannel Routing | ||
| Service Cloud | ||
| Social Customer Service | ||
| Survey and Feedback |
Unique Features
Only in Salesforce (40)
Account Intelligence
Chatbot Builder
Einstein AI
Einstein Analytics
Forecasting
Reports and Dashboards
Approval Process
Workflows and Automation
Collaboration Tools
Partner Portal
Multi-Currency Support
Multi-Language Support
Custom Objects
Data Import/Export
Data Quality Rules
Change Set Management
Code Coverage Analysis
Sandbox Environment
Commerce Cloud
Account-Based Marketing
+ 20 more unique features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 49 more unique features
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