Capsule CRM vs Zoho CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 44) and fewer integrations (14 vs 28). Starting price: Capsule CRM at Free vs Zoho CRM at $20/mo. Capsule CRM has 57 unique features while Zoho CRM has 39 unique features, with 5 features in common.
| Capsule CRM | Zoho CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 44 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Free | $20/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 14 | 28 |
| Shared Features | 5 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (4 vs 4)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| AI-Powered Sales Assistant | ||
| Conversation Intelligence | ||
| Email Insights | ||
| Intelligent Code Generator |
Analytics (0 vs 5)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Advanced Analytics | ||
| Reports & Dashboards | ||
| Sales Forecasting | ||
| Sales Insights | ||
| Territory-Based Reporting |
Automation (5 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Blueprint | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automation | ||
| Workflow Automations |
CRM (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Contact Management |
Communication (0 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Email Integration | ||
| Live Chat |
Compliance (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Audit Trail |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customer Experience (0 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Customer Portal | ||
| Voice of Customer |
Customization (9 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Modules | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data Management (0 vs 3)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Data Deduplication | ||
| Data Enrichment | ||
| Data Import & Export |
Document Management (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Document Management |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (0 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| API & Webhooks | ||
| Zapier Integration |
Lead Generation (0 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Web Engagement | ||
| Web Forms |
Marketing (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Marketing Automation |
Mobility (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Mobile CRM App |
Productivity (0 vs 4)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Calendar & Activity Management | ||
| Kanban View | ||
| Mass Actions | ||
| Timeline View |
Project Management (1 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 6)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Account Management | ||
| Lead Management | ||
| Sales Acceleration | ||
| Sales Pipeline | ||
| Territory Management |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 3)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Field-Level Encryption | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Social Media (0 vs 1)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Social CRM |
Support (0 vs 2)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Knowledge Management | ||
| Ticket Management |
Task Management (5 vs 0)
| Feature | Capsule CRM | Zoho CRM |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (57)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Attach Files
Auto-enriched Profiles
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
Custom Fields
Custom Lists
+ 37 more unique features
Only in Zoho CRM (39)
AI-Powered Sales Assistant
Conversation Intelligence
Email Insights
Intelligent Code Generator
Advanced Analytics
Reports & Dashboards
Sales Forecasting
Sales Insights
Territory-Based Reporting
Blueprint
Workflow Automation
Email Integration
Live Chat
Audit Trail
Customer Portal
Voice of Customer
Custom Modules
Data Deduplication
Data Enrichment
Data Import & Export
+ 19 more unique features
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