Capsule CRM vs Vtiger
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers fewer features (62 vs 152) and fewer integrations (14 vs 17). Starting price: Capsule CRM at Free vs Vtiger at $12/mo. Capsule CRM has 61 unique features while Vtiger has 151 unique features, with 1 features in common.
| Capsule CRM | Vtiger | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 152 |
| AI-Powered Features | 4 | 11 |
| Starting Price | Free | $12/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 14 | 17 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (4 vs 11)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| AI Bot Management | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Agent Builder | ||
| Best Time to Contact | ||
| Calculus AI | ||
| Chatbot | ||
| Generative AI Designer | ||
| Meeting Aide | ||
| Natural Language Querying | ||
| Predictive AI Designer | ||
| Prompt Builder | ||
| Voice Assistants Integration |
Administration (0 vs 9)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Connections | ||
| Customization | ||
| Duplicate Prevention | ||
| Import & Export | ||
| Layout Designer | ||
| QR Code | ||
| Quality Audit | ||
| Server Scripts and Jobs | ||
| User Management |
Analytics (0 vs 10)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Contact Engagement Insights | ||
| Custom schedule reports | ||
| Customizable dashboards | ||
| Dashboard | ||
| Internal ticket Insights | ||
| Performance Insights | ||
| Reports | ||
| Sales Insights | ||
| Support Insights | ||
| Targets |
Automation (5 vs 9)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Approvals | ||
| Business Process Automation | ||
| Flowcharts | ||
| Marketing Automation | ||
| Opportunity creation from Email | ||
| Organization creation from Email | ||
| Process Designer | ||
| Project Automation | ||
| Rules, Conditions, and Actions | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations | ||
| Workflows | ||
| Workflows and Approvals |
Billing (0 vs 3)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Invoicing | ||
| Payment Tracking | ||
| Subscriptions |
Collaboration (0 vs 8)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| @Mentions | ||
| Actions - Alerts & Reminders | ||
| Calendar and Events | ||
| Comments | ||
| Direct messages | ||
| Documents | ||
| Inbox | ||
| Internal Collaboration |
Compliance (0 vs 1)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Consents for compliance |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Core (0 vs 9)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Document Engagement | ||
| Idle Alerts | ||
| Image Storage | ||
| Mobile App | ||
| Multi Currencies | ||
| Notifications | ||
| One View | ||
| Profile Scoring | ||
| Real-time Notifications |
Customization (9 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Help Desk (0 vs 22)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Agent level business hours | ||
| Articles & FAQs | ||
| Business Hours | ||
| Case satisfaction survey | ||
| Cases | ||
| Chatflows | ||
| Conversations | ||
| Customer Portal | ||
| Email to Case | ||
| FAQs | ||
| First Response SLA | ||
| Internal Ticketing | ||
| Least Loaded Ticket Assignment | ||
| Live Chats | ||
| Live Web Chat |
Integration (0 vs 6)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Emails & Phone Integration | ||
| Facebook Leads Ads | ||
| Google + O365 Add-ins | ||
| Google Leads Form Extension integration | ||
| Video conferencing integration | ||
| Zoom & Google Meet |
Inventory (0 vs 5)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Assets | ||
| Inventory | ||
| Purchase Order Management | ||
| Stockroom | ||
| Vendor Management |
Marketing (0 vs 15)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Autoresponders | ||
| Email Campaign Reports | ||
| Email Campaigns | ||
| Email Sequences | ||
| Email Template Builder | ||
| Email Templates | ||
| Landing Pages | ||
| List Reports | ||
| Lists and Segments | ||
| SMS Campaigns | ||
| Scheduled Email Campaigns | ||
| Short URL | ||
| Social Module | ||
| Web to Lead Forms | ||
| Webforms |
Mobile (0 vs 2)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Business Card Scanner | ||
| Voice Notes |
Productivity (0 vs 2)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Aide | ||
| Learning Management System (LMS) |
Project Management (1 vs 11)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Automated Time Tracking and Billing | ||
| Automated task end times | ||
| Gantt View | ||
| Kanban Board | ||
| Multiple Project Boards | ||
| Project Templates | ||
| Project key metrics and analytics | ||
| Projects | ||
| Subtasks | ||
| Task dependencies | ||
| Tasks | ||
| Work Orders |
Reporting (8 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 28)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Action Center | ||
| Appointment Pages | ||
| CPQ - Configure, Price, and Quote | ||
| Contact Roles | ||
| Customize Sales Stages | ||
| Deal Kanban View | ||
| Deal Playbooks | ||
| Deal Room | ||
| Deals | ||
| Email tracking & real time notifications | ||
| Field Sales | ||
| Forecast & Quota | ||
| Idle Deal Alerts | ||
| Lead Auto-assignment & Routing | ||
| Lead Scoring |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 1)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| OTP Rules |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Task Management (5 vs 0)
| Feature | Capsule CRM | Vtiger |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (61)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 41 more unique features
Only in Vtiger (151)
Connections
Customization
Duplicate Prevention
Import & Export
Layout Designer
QR Code
Quality Audit
Server Scripts and Jobs
User Management
Agent Builder
AI Bot Management
Best Time to Contact
Calculus AI
Chatbot
Generative AI Designer
Meeting Aide
Natural Language Querying
Predictive AI Designer
Prompt Builder
Voice Assistants Integration
+ 131 more unique features
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