Capsule CRM vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 41) and fewer integrations (14 vs 25). Starting price: Capsule CRM at Free vs SugarCRM at $65/mo. Capsule CRM has 58 unique features while SugarCRM has 37 unique features, with 4 features in common.
| Capsule CRM | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 41 |
| AI-Powered Features | 4 | 5 |
| Starting Price | Free | $65/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 14 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 9 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Insights | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Relationship Intelligence |
Access (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Analytics (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Forecasting | ||
| Reports & Analytics |
Automation (5 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Marketing Automation | ||
| Process Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automation | ||
| Workflow Automations |
Collaboration (0 vs 1)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Team Collaboration |
Connectivity (5 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Content (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Document Management | ||
| Knowledge Base |
Core (0 vs 7)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Account Management | ||
| Activity Management | ||
| Advanced Filtering | ||
| Advanced Search | ||
| Bulk Operations | ||
| Calendar & Scheduling | ||
| Contact Management |
Customization (9 vs 1)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Fields & Modules | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Data Import/Export | ||
| Duplicate Detection |
Email Tools (5 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (0 vs 4)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Social Media Integration | ||
| Web Services |
Marketing (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Email Campaign Management | ||
| Marketing Campaigns |
Productivity (0 vs 1)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Real-Time Notifications |
Project Management (1 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 7)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Lead Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Proposal Management | ||
| Quote Generation | ||
| Sales Pipeline | ||
| Territory Management |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 4)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Backup & Recovery | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Service (0 vs 2)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Contract Management | ||
| Service Management |
Task Management (5 vs 0)
| Feature | Capsule CRM | SugarCRM |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (58)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
Custom Fields
+ 38 more unique features
Only in SugarCRM (37)
Mobile App
Multi-Language Support
AI Insights
Relationship Intelligence
Forecasting
Reports & Analytics
Process Automation
Workflow Automation
Team Collaboration
Document Management
Knowledge Base
Account Management
Activity Management
Advanced Filtering
Advanced Search
Bulk Operations
Calendar & Scheduling
Custom Fields & Modules
Data Import/Export
Duplicate Detection
+ 17 more unique features
Want to build your own alternative to Capsule CRM or SugarCRM?
Analyze it with Reap