Capsule CRM vs Reply.io
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 58) and more integrations (14 vs 6). Starting price: Capsule CRM at Free vs Reply.io at $49/mo. Capsule CRM has 61 unique features while Reply.io has 57 unique features, with 1 features in common.
| Capsule CRM | Reply.io | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 58 |
| AI-Powered Features | 4 | 13 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 5 | 18 |
| Integrations | 14 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (4 vs 13)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| 24/7 Operations | ||
| AI Agents for Prospects | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Generated Responses | ||
| AI Generated Sequences | ||
| AI Hyper-Personalization | ||
| AI Pipeline Generator | ||
| AI SDR (Smart Audience Suggestion) | ||
| AI Summaries | ||
| AI Variables | ||
| AI Voicemails on LinkedIn | ||
| AI-Trained Re-engagement | ||
| AI-Trained Responses | ||
| Autopilot & Copilot Modes |
Administration (0 vs 1)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Role-Based Access Control |
Agency Management (0 vs 3)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Multi-workspace Account Structure | ||
| Unlimited Clients & Users | ||
| White-label Option |
Automation (5 vs 5)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Calls & SMS Automation | ||
| Email Automation | ||
| LinkedIn Automation | ||
| Marketing Automation | ||
| Multichannel Conditional Sequences | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| WhatsApp Semi-Automation | ||
| Workflow Automations |
Communication (0 vs 2)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Consolidated Inbox | ||
| Unified Inbox |
Configuration (0 vs 2)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Custom Playbooks | ||
| Custom Sequence Templates |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customization (9 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data (0 vs 6)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Contact Enrichment | ||
| High-Accuracy Emails | ||
| Live Data Credits | ||
| Real-Time Data | ||
| Real-time (Evergreen) Data | ||
| Real-time Contacts Search |
Email (0 vs 6)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Email Search Extension | ||
| Email Validation | ||
| Gmail API for Email Sending | ||
| Plain Text Sending Mode | ||
| Unlimited Emails | ||
| Unlimited Mailboxes |
Email Deliverability (0 vs 7)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Anti-spam & Deliverability Suite | ||
| Done-For-You Deliverability | ||
| Email Health Checker | ||
| Email Warm-Ups | ||
| Google Postmaster Integration | ||
| Hours-Long Email Delays | ||
| List-Unsubscribe Header |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integrations (0 vs 2)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Calendly and CRM Integration | ||
| Zapier Integration |
Meeting Scheduling (0 vs 1)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Meeting Scheduler |
Project Management (1 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Multiple Project Boards |
Prospecting (0 vs 1)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Audience Discovery |
Reporting (8 vs 3)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Channel Efficiency Report | ||
| Export CSV Stats | ||
| Export Reports | ||
| Google Data Studio | ||
| Performance Report | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Support (0 vs 6)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| CEO Strategy Calls | ||
| CSM Onboarding | ||
| Customer Success Department Access | ||
| Live Chat and Email Support | ||
| Slack Channel Integration | ||
| White-Glove Onboarding |
Task Management (5 vs 0)
| Feature | Capsule CRM | Reply.io |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (61)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
+ 41 more unique features
Only in Reply.io (57)
Role-Based Access Control
Multi-workspace Account Structure
Unlimited Clients & Users
White-label Option
24/7 Operations
AI Agents for Prospects
AI Generated Responses
AI Generated Sequences
AI Hyper-Personalization
AI SDR (Smart Audience Suggestion)
AI Variables
AI Voicemails on LinkedIn
AI-Trained Re-engagement
AI-Trained Responses
Autopilot & Copilot Modes
Custom AI Playbooks and Prompt Engineering
Hyper-Personalized LinkedIn Voicemails
Calls & SMS Automation
Email Automation
LinkedIn Automation
+ 37 more unique features
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