Capsule CRM vs Kustomer
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 52) and more integrations (14 vs 0). Starting price: Capsule CRM at Free vs Kustomer at $25/mo. Capsule CRM has 61 unique features while Kustomer has 51 unique features, with 1 features in common.
| Capsule CRM | Kustomer | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 52 |
| AI-Powered Features | 4 | 21 |
| Starting Price | Free | $25/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 14 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (4 vs 14)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| 2-Way Message Translation | ||
| AI Agent Studio | ||
| AI Agents for Customers | ||
| AI Agents for Reps | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Evaluations & Conversation Safeguards | ||
| AI Generated Insights | ||
| AI Pipeline Generator | ||
| AI Profiles | ||
| AI Prompt Automation Builder | ||
| AI Summaries | ||
| External Sources for AI | ||
| Search Assistant | ||
| Suggested Responses and Next Steps |
Agent Tools (0 vs 1)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Agent Service |
Analytics (0 vs 6)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Conversations & Customer Reports | ||
| Data Explorer | ||
| Observability Assistant | ||
| Reporting & Analytics | ||
| SLA Management | ||
| Team Pulse - Real Time Supervision |
Automation (5 vs 5)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Automated Actions | ||
| Automations Assistant | ||
| Business Rules & Customer Workflows | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations | ||
| Workflows | ||
| Workflows Assistant |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Core Platform (0 vs 5)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Brands Support | ||
| CRM | ||
| Conversation Timeline | ||
| Custom Attributes | ||
| Custom Objects & Tasks |
Customer Experience (0 vs 2)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Proactive Service | ||
| Self-Service |
Customization (9 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Developer Tools (0 vs 2)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| API | ||
| Webhooks |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Knowledge Management (0 vs 2)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Knowledge Base | ||
| Knowledge Base Assistant |
Localization (0 vs 1)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Multi-Language Support |
Messaging (0 vs 1)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| WhatsApp Business Integration |
Omnichannel (0 vs 2)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Kustomer Voice | ||
| Omnichannel Messaging |
Platform (0 vs 1)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Integrations |
Project Management (1 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 7)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Custom Permission Sets | ||
| Data Masking | ||
| Google and Microsoft Authentication | ||
| HIPAA Enabled Subscription | ||
| SAML Single Sign On | ||
| SCIM | ||
| Security & Compliance |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Social Media (0 vs 2)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 1)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Customer Success Manager |
Task Management (5 vs 0)
| Feature | Capsule CRM | Kustomer |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (61)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
+ 41 more unique features
Only in Kustomer (51)
Agent Service
2-Way Message Translation
AI Agent Studio
AI Agents for Customers
AI Agents for Reps
AI Evaluations & Conversation Safeguards
AI Generated Insights
AI Profiles
AI Prompt Automation Builder
External Sources for AI
Search Assistant
Suggested Responses and Next Steps
Team Assistant
Writing Enhancement Tools
Conversations & Customer Reports
Data Explorer
Observability Assistant
Reporting & Analytics
SLA Management
Team Pulse - Real Time Supervision
+ 31 more unique features
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