Capsule CRM vs Salesforce
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 46) and fewer integrations (14 vs 25). Starting price: Capsule CRM at Free vs Salesforce at $165/mo. Capsule CRM has 60 unique features while Salesforce has 44 unique features, with 2 features in common.
| Capsule CRM | Salesforce | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 46 |
| AI-Powered Features | 4 | 7 |
| Starting Price | Free | $165/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 14 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (4 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Account Intelligence | ||
| Chatbot Builder | ||
| Einstein AI |
Analytics (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Einstein Analytics | ||
| Forecasting | ||
| Reports and Dashboards |
Automation (5 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Approval Process | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations | ||
| Workflows and Automation |
CRM (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Activity Timeline | ||
| Multi-Currency Support | ||
| Multi-Language Support |
Collaboration (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Collaboration Tools | ||
| Partner Portal |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customization (9 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Objects | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data Management (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Data Import/Export | ||
| Data Quality Rules |
Development (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Change Set Management | ||
| Code Coverage Analysis | ||
| Sandbox Environment |
E-commerce (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Commerce Cloud |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| API Access | ||
| Email Integration |
Marketing (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Account-Based Marketing | ||
| Email Templates | ||
| Marketing Cloud |
Mobility (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Mobile App |
Operations (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Expense Management | ||
| Field Service Scheduling | ||
| Time Tracking |
Project Management (1 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 7)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Contract Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Quote Management | ||
| Sales Cloud | ||
| Subscription Management | ||
| Territory Management |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 3)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Audit Trail | ||
| Data Encryption | ||
| Role-Based Access Control |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Support (0 vs 7)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Community Portal | ||
| Knowledge Base | ||
| Live Chat | ||
| Omnichannel Routing | ||
| Service Cloud | ||
| Social Customer Service | ||
| Survey and Feedback |
Task Management (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (60)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
+ 40 more unique features
Only in Salesforce (44)
Account Intelligence
Chatbot Builder
Einstein AI
Einstein Analytics
Forecasting
Reports and Dashboards
Approval Process
Workflows and Automation
Collaboration Tools
Partner Portal
Activity Timeline
Multi-Currency Support
Multi-Language Support
Custom Objects
Data Import/Export
Data Quality Rules
Change Set Management
Code Coverage Analysis
Sandbox Environment
Commerce Cloud
+ 24 more unique features
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