BigMarker vs Request Tracker
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
BigMarker offers more features (92 vs 68) and more integrations (23 vs 7). Starting price: BigMarker at Contact Sales vs Request Tracker at Free. BigMarker has 92 unique features while Request Tracker has 68 unique features, with 0 features in common.
| BigMarker | Request Tracker | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 92 | 68 |
| AI-Powered Features | 3 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 3 | 2 |
| Integrations | 23 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 100% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| AI-Powered Personalization | ||
| BigMarker AI |
Access Control (0 vs 3)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Accessibility (5 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Attendee Dial-in | ||
| Live Closed Captioning | ||
| Live Translation | ||
| Multi-Language Support | ||
| No Download Required |
Administration (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| RT Configuration in Web Admin UI |
Analytics (4 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Advanced Analytics & Reporting | ||
| Analytics & Reporting | ||
| Custom UTM Codes | ||
| Post-Session Surveys |
Asset Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (2 vs 6)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Evergreen Webinars | ||
| Scheduled Tickets | ||
| Simulive Webcasts | ||
| Ticket Automation | ||
| Ticket Escalations |
Branding (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Custom Font Support | ||
| White Label Domains |
Change Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Change Management |
Collaboration (2 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Co-Browsing | ||
| Ticket Locking | ||
| Whiteboard Tool |
Communication (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Community (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Community Hubs | ||
| Discussion Tools |
Compliance (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| GDPR Support |
Content Delivery (3 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| File & Video Sharing | ||
| Handouts | ||
| Video Playback |
Content Management (8 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Channel Subscribers | ||
| Multiple Channel Support | ||
| On-Demand Video Hubs | ||
| Presentation Upload | ||
| Recording | ||
| Recording Editor | ||
| Resource Hubs | ||
| Webinar Series |
Core Functionality (4 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| 24-7 Webinars | ||
| Live Webinars | ||
| On-Demand Webinars | ||
| Unlimited Live Webinars |
Customer Communication (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (0 vs 5)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| CRM Profile Enrichment | ||
| Data Export |
Distribution (3 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| 360-Degree Streaming | ||
| Facebook & YouTube Live | ||
| Live Streaming |
Email (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Rich Message Types |
Email Composer (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| WYSIWYG Editor |
Email Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Seamless Email Integration |
Engagement (6 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Breakout Rooms | ||
| CTAs (Call-to-Action) | ||
| Interactive Chat | ||
| Polls & Quizzes | ||
| Q&A with Upvoting | ||
| Reactions |
Events (11 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Attendee Networking | ||
| Check-In Experiences | ||
| Custom Badge Printing | ||
| Dynamic Digital Signage | ||
| Event CMS | ||
| Hybrid Events | ||
| In-Person Events | ||
| Interactive Polls and Q&A | ||
| Mobile Event Apps | ||
| Personalized Agendas | ||
| Virtual Events |
Extensibility (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| RT Extensions |
File Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Drag and Drop Attachments |
Hosting (0 vs 3)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Scalability |
Integration (8 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| API Access | ||
| Command-Line Interface | ||
| Contact Import | ||
| Embed Channel Content | ||
| Embed Registration Forms | ||
| Embeddable Webinar Rooms | ||
| Mobile SDK | ||
| RSS Feeds | ||
| Twitter Chat Integration | ||
| Zapier Integration |
Integrations (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Knowledge Base / Articles |
Learning (4 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Certificates of Completion | ||
| In-Product Education Portals | ||
| Learning Hubs | ||
| eLearning Platforms |
Localization (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Multilingual UI |
Marketing (10 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Custom Email Templates | ||
| Custom Page Designer | ||
| Demand Creation Tools | ||
| Email Invitations & Reminders | ||
| Featured Promotions | ||
| Full-Service Email Marketing | ||
| Landing Pages | ||
| Premium Page Templates | ||
| Social Sharing | ||
| Social Sharing for Registration |
Monetization (4 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Free or Paid Channels | ||
| Paid Content Access | ||
| Pop-Up Offers | ||
| Ticketing & Payments |
Notifications (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Automatic Notifications |
Organization (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Presentation (1 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Screen Sharing |
Registration (1 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Custom Registration Experiences |
Reporting (0 vs 6)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (2 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Multi-Factor Authentication (MFA) | ||
| PGP and S/MIME Support | ||
| Single Sign-On (SSO) |
Services (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Live Event Monitoring | ||
| Webinar Marketing Services |
Storage (1 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Unlimited Storage for On-Demand |
Support (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Customer Success Manager | ||
| Enterprise SLA |
Support Services (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Technical (2 vs 0)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| HD Audio & Video | ||
| Multiple Webcams |
Time Management (0 vs 1)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Time Tracking |
UI/UX (0 vs 3)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (0 vs 3)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (0 vs 2)
| Feature | BigMarker | Request Tracker |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in BigMarker (92)
Attendee Dial-in
Live Closed Captioning
Live Translation
Multi-Language Support
No Download Required
AI-Powered Personalization
BigMarker AI
Advanced Analytics & Reporting
Analytics & Reporting
Custom UTM Codes
Post-Session Surveys
Evergreen Webinars
Simulive Webcasts
Custom Font Support
White Label Domains
Co-Browsing
Whiteboard Tool
Community Hubs
Discussion Tools
File & Video Sharing
+ 72 more unique features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
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