Beamer vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Beamer offers fewer features (26 vs 70) and fewer integrations (5 vs 14). Starting price: Beamer at $59/mo vs Hiver at $25/mo. Beamer has 25 unique features while Hiver has 69 unique features, with 1 features in common.
| Beamer | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 26 | 70 |
| AI-Powered Features | 0 | 14 |
| Starting Price | $59/mo | $25/mo |
| Pricing Tiers | 6 | 4 |
| Integrations | 5 | 14 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
Analytics (1 vs 8)
| Feature | Beamer | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| User Activities Tracking |
Apps (0 vs 5)
| Feature | Beamer | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (1 vs 12)
| Feature | Beamer | Hiver |
|---|---|---|
| Announcement Scheduling | ||
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (0 vs 4)
| Feature | Beamer | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | Beamer | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts | ||
| Team Collaboration |
Content (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Media Support |
Developer Tools (2 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| API | ||
| Staging Account |
Display & Customization (4 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Custom Domain | ||
| Customization | ||
| Standalone Public Page | ||
| Widget |
Engagement (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Comments & Reactions |
Feedback & Surveys (3 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Feedback | ||
| Feedback and Reactions | ||
| NPS Survey |
Hiver AI (0 vs 13)
| Feature | Beamer | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Installation (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| WordPress Plugin |
Integrations (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Integrations |
Localization (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Multi-language Support |
Messaging (4 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Boosted Announcements | ||
| In-App Notifications | ||
| Notification Center | ||
| Push Notifications |
Product Communication (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Changelog |
Reporting & Analytics (1 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Analytics |
Security (0 vs 2)
| Feature | Beamer | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Beamer | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Beamer | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Targeting & Personalization (3 vs 0)
| Feature | Beamer | Hiver |
|---|---|---|
| Advanced Segmentation | ||
| Basic Segmentation | ||
| Segmentation |
Team Management (0 vs 4)
| Feature | Beamer | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Beamer | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Beamer (25)
User Activities Tracking
Announcement Scheduling
Team Collaboration
Media Support
API
Staging Account
Custom Domain
Customization
Standalone Public Page
Widget
Comments & Reactions
Feedback
Feedback and Reactions
NPS Survey
WordPress Plugin
Multi-language Support
Boosted Announcements
In-App Notifications
Notification Center
Push Notifications
+ 5 more unique features
Only in Hiver (69)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 49 more unique features
Want to build your own alternative to Beamer or Hiver?
Analyze it with Reap