Zendesk Sell vs Capsule CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zendesk Sell offers fewer features (29 vs 62) and fewer integrations (4 vs 14). Starting price: Zendesk Sell at $19/mo vs Capsule CRM at Free. Zendesk Sell has 26 unique features while Capsule CRM has 59 unique features, with 3 features in common.
| Zendesk Sell | Capsule CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 29 | 62 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $19/mo | Free |
| Pricing Tiers | 4 | 5 |
| Integrations | 4 | 14 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries |
Administration (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Advanced Permissions and Roles |
Analytics (4 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Accurate Forecasting | ||
| Advanced Analytics | ||
| Performance Metrics | ||
| Pipeline Analysis |
Automation (3 vs 5)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation | ||
| Workflow Automations |
Calling (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Power Dialer |
Communication (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Call and Text |
Connectivity (0 vs 5)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (0 vs 5)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Core CRM (2 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Centralized Platform | ||
| Contact and Deal Management |
Customization (1 vs 9)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box | ||
| Zendesk Sunshine Custom Objects |
Deal Management (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Deal Scoring |
Email (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Bulk Outreach |
Email Tools (0 vs 5)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Engagement (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Sales Engagement Tools |
Financial (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Subscriptions |
Integration (4 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Lead Management (2 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Lead Generation | ||
| Lead Scoring |
Mobile (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Mobile App |
Organization (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Smart Lists and Templates |
Productivity (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Task Player |
Project Management (0 vs 1)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Multiple Project Boards |
Reporting (2 vs 8)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Custom Dashboards | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales Tools (0 vs 6)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (0 vs 9)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Task Management (0 vs 5)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Tracking (1 vs 0)
| Feature | Zendesk Sell | Capsule CRM |
|---|---|---|
| Activity Tracking |
Unique Features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Accurate Forecasting
Advanced Analytics
Performance Metrics
Pipeline Analysis
Sales Triggers
Sequences
Power Dialer
Call and Text
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Deal Scoring
Bulk Outreach
Sales Engagement Tools
Subscriptions
Complete Customer View
Email Integration
Zendesk Marketplace
Lead Generation
+ 6 more unique features
Only in Capsule CRM (59)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Workflow Automations
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
Custom Fields
+ 39 more unique features
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